Privacy Policy

Building brands that matter

Effective date: May 23, 2018

At goHappy, we deeply care about how your personal information is used and shared (and we know you do too!), and we take your privacy very seriously. And, we really mean that. It's one of our fundamental values, and we spend a lot of time thinking, talking and taking action on this front. Please read the following to learn more about our Privacy Policy. By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways. We can assure you that the ways in which we do this are not in the vein of selling of your information to any 3rd parties, or so that we can serve you unwanted ads. They are solely so that we can serve you better.

Please remember that your use of goHappy's Services is at all times subject to the Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.

Overview

goHappy respects and protects your data, and you can store it with us for years or scrub it from our servers forever if you want. Your family and friends can do the same as they please.

Your data is never shared or sold to any person, company or advertising network.We provide a secure space online for your group to organize get-togethers and share life. We verify the identity of each person in your group when they start using the service, and we require frequent security checks to protect access to your group channels.

We use unique cookies to preserve your personal access to pages and save settings. Without cookies, some features will be somewhat difficult to use. Your experience will be better with cookies enabled because the web site will be able to offer you handy shortcuts to your stuff.

We use some third-party software to monitor the quality of the goHappy software system. Only five goHappy employees are authorized to perform data analyses. Insights from this analysis are restricted to the goHappy team and will never be shared with anyone else. The software we use for data monitoring meets rigorous international standards for encryption (see the list below).

We monitor the quality and performance of the experience across platforms, and all content is stored on servers which we pay for. While no system is 100% secure, we are constantly working to improve the integrity of the goHappy platform.

Your Rights

When using our website and submitting personal data to us, you may have certain rights under the General Data Protection Regulation (GDPR) and other laws. Depending on the legal basis for processing your personal data, you may have some or all of the following rights:

  • The right to be informed about what personal data we intend to maintain, why access to that data is required and how we intend to process it.
  • The right of access to the personal data that we hold about you, at no extra cost. You can request delivery of your personal data through our support center.
  • The right of rectification of inaccuracies in your personal information. On the web, users can change their name and profile photo. Email or phone numbers can be changed via support request. You may be able to add, update, or delete information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records.
  • The right to erasure of your personal information from our systems, and third party systems to which this data may have been propagated. We will delete your account at your request within 30 days and we generally delete closed account information within 30 days of account closure. You can request erasure of your personal data through our support center.
  • The right to restrict processing of your personal data. You can opt-out of third-party tracking tools like Hotjar. Please understand that your personal data makes your experience with goHappy possible.
  • The right to data portability. You can request delivery of your personal data through our support center.
  • The right to object to further processing of your personal data. You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our special features.
  • Rights regarding automated decision making. We don't use your personal data to limit access to features in any way.

Where goHappy stores your personal data (e.g., our databases)

  • Google
  • Amazon AWS
  • Microsoft Azure
  • Postgres
  • Mongo

Where goHappy processes personal data
Richmond, Virginia, United States

Personal data goHappy collects and uses

This Privacy Policy covers our treatment of personally identifiable information ("Personal Information") that we gather when you are accessing or using our Services, but not to the practices of companies we don't own or control, or people that we don't manage. We gather various types of Personal Information from our users, as explained in more detail below, and we use this Personal Information internally in connection with our Services, including to personalize and improve our services, to allow you to set up a user account and profile, to contact you and allow other users to contact you, to fulfill your requests for certain products and services, to provide and improve the Service, and to analyze how you use the Services. In certain cases, we may also share some Personal Information with third parties (listed below).

  • First and last name
  • Phone number
  • Email address
  • Password (for goHappy)
  • Profile photo (optional)
  • IP address
  • Country
  • City
  • Browser cookies (for personalization)
  • User ID (assigned automatically upon registration)
  • Contacts from your address book (with your permission - iOS and Android only)
  • Content of messages sent and received within the goHappy platform
  • Photos sent and received within the goHappy platform
  • Photos from your camera roll or desktop (with your permission)
  • Checklists and checklist items within the goHappy platform
  • Event names and descriptions within the goHappy platform
  • Event replies and status from guests (RSVPs) within the goHappy platform
  • Activity interest areas (iOS only)
  • Preferred schedule (iOS only)
  • Device type and operating system / browser
  • Timezone
  • Date, time and duration of interactions within the goHappy platform

Third-parties we use to process personal data

  • Woopra (data analytics tool we use to monitor quality)
  • UX Cam (data analytics tool we use to monitor quality on iOS and Android apps)
  • Hotjar (data analytics tool we use to monitor quality on the website)
  • Mailchimp (service we use for managing email)
  • Airtable (service we use to curate customer insights)
  • Google (Internal email, web hosting, marketing via AdWords, analytics, Places, Docs, Drive, Firebase)
  • Chart.io (data analytics and visualization tool we use to monitor quality across platforms)
  • Segment.io (service we use to integrate our systems with third-party tools on this list)
  • Typeform (service we use for surveys and customer service requests)
  • Datadog (service we use to identify, track and resolve technical problems)
  • Amazon (servers, research incentive payments made to users by email)
  • Rollbar (service we use to identify, track and resolve technical problems)
  • EZTexting (SMS service we use to send reminders to users in the US)
  • Pilvo (SMS service we use to send reminders to users outside the US)

Children

As noted in the Terms of Use, we do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at talktome@gohappyapp.com.

Updates to this Privacy Policy

We're constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on the www.goHappyApp.com website or within the goHappy mobile application, by sending you an email, and/or by some other means. Please note that if you've opted not to receive legal notice emails from us (or you haven't provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes.

Communications from goHappy

We may communicate with you if you've provided us the means to do so. For example, if you've given us your email address, we may email you about your use of the Services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our services. If you do not want to receive communications from us, please indicate your preference by clicking the unsubscribe link at the bottom of any of the emails.

Cookies and Information Collected Automatically

Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, device identification, "cookie" information, the type of browser and/or device you're using to access our Services, and the page or feature you requested.

"Cookies" are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device's acceptance of cookies, but this may prevent you from taking advantage of some of our features. If you click on a link to a third party website or service, such third party may also transmit cookies to you. Again, this Privacy Policy does not cover the use of cookies by any third parties, and we aren't responsible for their privacy policies and practices.

When we collect the usage information described above, we only use this data in aggregate form, and not in a manner that would identify you personally. For example, this aggregate data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make the Services interesting to as many users as possible.

Sharing Personal Information with Partners

We neither rent nor sell your Personal Information in personally identifiable form to anyone.

Aggregated Personal Information

We may anonymize your Personal Information so that you are not individually identified, and provide that information to our partners. We may also provide aggregate usage information to our partners, who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. However, we never disclose aggregate information to a partner in a manner that would identify you personally, as an individual.

Affiliated Businesses

In certain situations, businesses or third party websites we're affiliated with may sell or provide products or services to you through or in connection with the Services (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that it is related to such transaction or service. One such service may include the ability for you to automatically transmit Third Party Account Information to your Services profile or to automatically transmit information in your Services profile to your third party account. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business' or websites' policies.

Agents

We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us, unless otherwise described in this Privacy Policy.

User Profiles and Submissions

Certain user profile information, including your name, location, and any video or image content that such user has uploaded to the Services, may be displayed to other users to facilitate user interaction within the Services or address your request for our services.

Business Transfers

If we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.

Protection of goHappy and Others

We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of goHappy, our employees, our users, or others.

Security

Your account is protected by single-factor authentication for your privacy and security. Users who register with email addresses may also create passwords. If you access your account via a third party site or service, you may have additional or different sign-on protections via that third party site or service. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

We endeavor to protect the privacy of your account and other Personal Information we hold in our records. We employ SSL to encrypt communications between our servers and client applications, and do our best to protect our servers so third parties can't access your private information. However, we cannot guarantee complete security — unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

Account Settings

Through your account settings, you may access, and, in some cases, edit or delete the following information you've provided to us:

  • name and password
  • email address
  • user profile information, including images you have uploaded to the Services

The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact us at talktome@gohappyapp.com.

California Civil Code

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: talktome@gohappyapp.com.

Contact

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to dpo@gohappyapp.com, and we will try to resolve your concerns.